Service Company Software
ActiveMap helps service companies receive customer requests, dispatch field technicians, track visits, collect photo reports, manage SLA.
ActiveMap brings service requests, recurring maintenance, employee scheduling, and proof of work into one field service management workflow. Dispatchers assign daily tasks and routes; mobile employees complete digital checklists and attach before-and-after photos; managers monitor GPS-confirmed visits, deadlines, and SLA performance in real time.
What you actually get at the end of the shift
Today. The shift ends with a paper sheet: figures written by hand, where a one looks like a seven and a signature says nothing about what was really done. Somebody retypes the pile in the office, and a week later the client asks what exactly happened on Tuesday — and the answer is a search through chats and phone galleries.
With ActiveMap. The same shift ends with a finished document. The technician closes the task on his phone, and the act is assembled from what he filled in on site: your own template, your own fields, ready to print, to sign and to attach to the invoice. It reaches the client the same day.
What the document contains:
- every job with its address, the time it started and the time it was finished;
- photos before and after, taken with the camera inside the app — the phone gallery is blocked, so an old or a borrowed picture cannot get in;
- the coordinates and the timestamp written into every photo by the device at the moment of the shot;
- meter readings, volumes and materials entered as figures, not as handwriting;
- defects found on site, each one with its own photo and its own work order.
Nothing is retyped in the office, and there is nothing in the document that can be argued about later.
Key opportunities for the industry:
Job management: ActiveMap allows you to create, track and assign tasks to field workers.
Route planning: ActiveMap helps you optimize routes and plan the movement of employees to complete tasks.
Working time tracking: Tracking time to complete tasks is automated using ActiveMap.
Materials Management: ActiveMap allows you to control inventory, order necessary materials and keep records.
Work offline. The ActiveMap mobile application operates without access to the Internet: employees record task completion and take photos even at remote sites. When a connection is established, the data is automatically synchronized with the server.
Analytics and reporting: ActiveMap provides data and analytics on performance, resources and maintenance to make informed decisions.
Improving the efficiency of service companies with ActiveMap
1. Automation of dispatching. The system automatically assigns the application to the nearest available technician with the required qualifications. This reduces response time to an incident and ensures compliance with the deadlines specified in the service contract.
2. Photographic recording of hidden work and results. Mandatory “before” and “after” photo reports in the mobile application create an indisputable base of evidence of work performed. This eliminates customer complaints and simplifies the acceptance of stages.
3. Control of geoposition and time at the site. The system records the actual time of arrival and departure of the employee using GPS. You pay for real hours of work, and the customer sees transparent reporting on the visits of the craftsmen.
4. Use of digital checklists (MRO). Instead of paper acts, craftsmen fill out electronic forms. This ensures that routine maintenance (for example, checking pressure or replacing filters) is completed in full, and the data is instantly included in the database.
5. Instant registration of defects on site. If a technician notices a malfunction during a scheduled inspection, he creates a new request in one click with a photo and geotag. This allows the company to sell additional repair services before the customer even notices the breakdown.
