Business Center Operations Software
ActiveMap helps business center operations teams receive tenant requests, manage preventive maintenance for elevators and ventilation, use checklists.
ActiveMap brings service requests, recurring maintenance, employee scheduling, and proof of work into one field service management workflow. Dispatchers assign daily tasks and routes; mobile employees complete digital checklists and attach before-and-after photos; managers monitor GPS-confirmed visits, deadlines, and SLA performance in real time.
What you actually get at the end of the shift
Today. The shift ends with a paper sheet: figures written by hand, where a one looks like a seven and a signature says nothing about what was really done. Somebody retypes the pile in the office, and a week later the client asks what exactly happened on Tuesday — and the answer is a search through chats and phone galleries.
With ActiveMap. The same shift ends with a finished document. The technician closes the task on his phone, and the act is assembled from what he filled in on site: your own template, your own fields, ready to print, to sign and to attach to the invoice. It reaches the client the same day.
What the document contains:
- every job with its address, the time it started and the time it was finished;
- photos before and after, taken with the camera inside the app — the phone gallery is blocked, so an old or a borrowed picture cannot get in;
- the coordinates and the timestamp written into every photo by the device at the moment of the shot;
- meter readings, volumes and materials entered as figures, not as handwriting;
- defects found on site, each one with its own photo and its own work order.
Nothing is retyped in the office, and there is nothing in the document that can be argued about later.
Key opportunities for the industry:
Automation of the “last mile” of communication: Instant transfer of an application from the tenant (via a QR code or application) directly to the contractor, bypassing the chain of calls to the dispatcher.
Transparent working time recording: Accurate recording of the start and end times of work for each application, which allows you to analyze the actual workload of technicians.
Management of PPR (Preventive Maintenance) schedules: Automatic control of maintenance of elevators, ventilation and fire extinguishing systems, eliminating the human factor of “forgetfulness”.
SLA (Service Level Agreement) control: Automatic monitoring of compliance with response deadlines. If the technician does not arrive on time, the system instantly escalates the problem to management.
Photo and video recording “Before/After”: Strict quality control of work performed, excluding fictitious repair reports.
Electronic checklists: Ensures that the technician checked all 15 safety points when inspecting the electrical room and did not just look into the room.
Improving the efficiency of business center services with ActiveMap
1. Transition from reactive repair to PPR (planned maintenance). ActiveMap automates routine maintenance schedules. Scheduled ventilation maintenance is 5–7 times cheaper than emergency repairs during the peak of the heat, when tenants threaten to move out due to non-functioning air conditioners.
2. Elimination of “paper” services and additions. Using the ActiveMap mobile application, the technician records the completion of the task (checklist, before/after photos, geolocation). It is no longer possible to “check” the fire detector while sitting in the utility room - the system requires the presence of the object.
3. Extending the life cycle of engineering systems. Systematic elimination of minor defects (undermining tap, bearing noise) identified during inspections postpones the time for major repairs of utility networks by 3–5 years.
4. Reducing costs for inventory items (consumables). The write-off of each light bulb, filter or liter of freon is tied to a specific application and object. This eliminates the “leakage” of materials to the outside and allows you to more accurately plan purchases.
5. Objective control of contractors (Outsourcing Management). If a cleaning or elevator company is outsourced, FSM provides transparent data for payment: how many applications are closed, within what time frame (SLA) and with what ratings from tenants.
