Privacy and Cookie Policy

1. Terms and definitions

1.1. Personal data means any information relating to a directly or indirectly identified or identifiable individual (the data subject).

1.2. Processing of personal data means any action or set of actions performed with or without automated tools.

1.3. Automated processing means processing personal data using computer technology.

1.4. User means any person who accesses the Website and accepts this Policy.

1.5. Operator means ActiveMap.kz LLP (BIN 260840033225), which organises and/or carries out personal data processing for activemap.me and activemap.kz.

2. General provisions

2.1. This Policy aims to protect individuals’ rights and freedoms in relation to personal data processing in accordance with the legislation of the Republic of Kazakhstan.

2.2. This Policy informs the User about processing conditions. Where the law requires consent, that consent must be obtained separately in a form that allows it to be confirmed.

2.3. This Policy is adapted to this Website rather than being a universal template.

3. Personal data processed

The Operator may process the following categories of data: full name; contact details (email address and telephone number); information submitted through feedback or subscription forms; and technical data (cookies, IP address and browser information).

4. Purposes of processing personal data

4.1. Providing access to Website features and responding to enquiries.

4.2. Performing contracts, including providing services and sending news.

4.3. Improving the quality and usability of the Website.

4.4. Conducting statistical and other research using anonymised data.

5. Legal grounds for processing

5.1. The Law of the Republic of Kazakhstan dated 21 May 2013 No. 94-V on Personal Data and their Protection.

5.2. The consent of the User or their legal representative, provided electronically, in writing or by another verifiable method where required by law.

5.3. Other grounds for processing without consent expressly provided for by the legislation of the Republic of Kazakhstan.

6. Processing procedures and conditions

6.1. Data is processed lawfully and fairly, and for no longer than necessary for the purposes of processing.

6.2. Appropriate organisational and technical measures are used to protect data.

6.3. Data may be transferred to third parties only where there are legal grounds or the User’s written consent.

6.4. In the event of loss or disclosure of data, the Operator informs the User and the competent authority for the protection of data subjects’ rights.

7. User rights

The User may obtain information about their data and processing purposes; request correction, blocking or deletion where legally justified; withdraw consent subject to statutory exceptions; and challenge the Operator’s actions or omissions before the competent personal data protection authority of Kazakhstan or a court.

8. Operator obligations

The Operator undertakes to use data only within the scope of this Policy; ensure confidentiality and security; keep information about protective measures up to date; and obtain renewed consent where necessary.

9. Cookies and analytics

9.1. The Website uses cookies: small text files stored on your device when you visit. They support Website operation, remember preferences and help collect usage statistics.

9.1.2. Types of cookies: technical cookies support Website operation and sessions; functional cookies remember preferences; Yandex Metrica analytical cookies help analyse visits and improve the service. Advertising cookies, where used, help personalise advertising and measure campaign effectiveness.

9.1.3. Cookies are used to operate the Website and remember settings, collect visit statistics, analyse usage, personalise content and advertising where applicable, and improve security and prevent fraud.

9.1.4. Personal data processed through cookies is subject to the same lawful processing grounds and consent requirements as other personal data. You can manage cookies and reject optional cookies through your browser settings.

9.1.5. You can change, block or delete cookies at any time in your browser. Blocking technical cookies may affect some Website features. The Website’s current cookie notice acknowledges this Policy; it does not provide separate controls for individual cookie categories.

10. Data retention and deletion

10.1. Retention periods are determined by the purposes of processing or legal requirements.

10.2. Data is deleted or anonymised when the purposes of processing are achieved or consent is withdrawn, subject to statutory retention requirements.

11. Personal data of minors

11.1. Where the law requires consent from a minor’s legal representative, processing is permitted only with that consent or another lawful ground.

11.2. If data has been collected without a required lawful ground, the Operator takes measures to stop processing and delete it as required by law.

12. Cross-border transfers

12.1. Cross-border transfers, where carried out, must meet the conditions established by the legislation of the Republic of Kazakhstan, including requirements for protection of personal data and consent where required.

13. Changes to this Policy

13.1. The Operator may amend this Policy. The current version is available at /privacy-policy/.

13.2. Changes take effect upon publication. Continued use of the Website indicates the User’s agreement with the revised Policy.

14. Operator contact information

ActiveMap.kz LLP. Email: sales@activemap.me. Telephone (Kazakhstan): +7 771 419 74 35.

Business identification number (BIN): 260840033225. For enquiries concerning personal data or withdrawal of consent, contact the Operator at the email address above.

Publication date: 2 November 2026. This Policy remains effective until replaced by a new version.