ActiveMap for telecom: Precise control of tower and base station maintenance
The telecommunications industry today is not only about the quality of communications, but also the uninterrupted operation of thousands of facilities throughout the country: cell towers, base stations and antenna mast structures.
Every day, technicians visit sites for routine maintenance or emergency repairs. And it is here, on the line between the dispatcher in the office and the engineer on the tower, that problems with coordination and data loss most often arise.
Service ActiveMap, originally created to optimize field services, finds its ideal application in telecom. This is a tool that takes field team management to a new level of efficiency.
Key opportunities for the industry:
Inventory and accounting of network assets on the map. Visualization of the entire infrastructure: from trunk cables and fiber optic couplings to communication towers and subscriber terminals. The engineer sees in the application not just an address, but the exact position of the node on the diagram, which reduces the time of searching for equipment in the “fields”.
Automation of emergency recovery work. Instant transmission of requests for cable breaks or failures at the BS to the nearest available team. The dispatcher sees the execution status in real time, which is critical for compliance SLA according to network availability.
Photographic recording of the quality of installations. Mandatory photo reports when connecting subscribers or upgrading equipment. Photos with GPS and time stamps confirm that the cables were installed according to regulations and that the equipment in the cabinet was installed neatly.
Control of planned preventive maintenance (PPR). Setting up automatic schedules for inspecting base stations, checking air conditioning systems and UPS. The system itself will remind the engineer about the need for a visit and guide him through the inspection checklist.
Work offline. Engineers often work in server rooms, basements, or remote areas where there is no coverage. ActiveMap allows you to fill out measurement protocols and take photos without the Internet - the data is automatically synchronized as soon as the network appears.
Analysis of the efficiency of installation teams. Automatic calculation of KPIs: average time to resolve an emergency, number of connections per day, percentage of repeat requests after a technician’s visit. This allows you to identify ineffective employees and optimize your payroll.
Increased efficiency for telecom with ActiveMap
Clear distribution of tasks. At any given time, you know what tasks are assigned to each employee and what objects they must work on.
Complete service history for each facility. You always know the "biography" of the object. This helps you make faster decisions in case of accidents, analyze the frequency of breakdowns and plan prevention based on real data.
Structured reporting instead of chaotic photos. Full guarantee that the antenna has actually been serviced in accordance with all regulations, and all data is collected in one place.
Preparation of documents for materials on site. The manager sees the real cost of each service or repair. Errors in documents are eliminated, and the registration process itself occurs faster - right on the spot, and not in the office after a few days.
Instant response to accidents. Reducing equipment downtime, which is critical for the quality of communication services provided.
Transparent analytics and reporting. The head of the technical service receives up-to-date data for analysis and can make informed decisions on work planning and resource allocation.
