Where is the courier now and did he deliver everything: transparent logistics with ActiveMap
ActiveMap does not require complex implementation and works where it catches the connection. And if it doesn’t catch it, it’s okay, the data will be saved in the phone and will go away on its own as soon as the courier leaves the road.
ActiveMap turns the check of package contents and vehicle condition into a clear algorithm, ensuring compliance with timing and safety of cargo at every stage of the journey.
Key opportunities for the industry:
Digital protocol for sending items. The courier goes through a structured checklist when receiving the cargo at the warehouse. Photo recording of packaging integrity and scanning of barcodes via a mobile application ensure that responsibility for the goods is clearly delineated between the warehouse and logistics.
Photo confirmation and electronic signature. At the time of delivery, the courier is required to take a photo report (for example, the parcel at the door or in the hands of the recipient) and can accept the client’s electronic signature directly on the smartphone screen. All data is instantly sent to the system with a GPS and time stamp, eliminating disputes about the fact of delivery.
Discipline control via GPS monitoring. ActiveMap records not only movements, but also the time spent at a point. If the courier deviates from the route or is unreasonably delayed at lunch, the system notifies the dispatcher. This allows us to maintain a high delivery rate during peak hours.
Instant feedback and incident management. If the courier encounters a problem (closed barrier, incorrect intercom code, customer refusal), he creates an “incident” with a photo and comment in one click. The dispatcher sees the problem at the same second and can quickly contact the client to clarify the data, without waiting for the courier to return to the base.
Automatic KPI reporting. The system itself calculates the number of successfully completed orders, average delivery time and mileage of each employee. This frees managers from manually tabulating tables at the end of a shift and makes the staff motivation system transparent.
Increase the efficiency of courier services with ActiveMap
1. Couriers stop calling the dispatcher. Everything you need is already in your phone: addresses, quantities, detour procedures. The dispatcher is not concerned with “where to go?”, but with real problems.
2. Delivery points are not lost. If the courier is new or temporary, he will not miss the address - the application leads along the route, and the geotag will confirm that he was really there.
3. Photos instead of reports. There is no need to write “delivered everything”, just take a photograph of the cargo from the recipient. This is both a report and evidence for the customer.
4. It is clear where the failure is. If the point is closed and the cargo is not accepted, the system will show this in the status. There is no need to wait until the evening and figure out why the product was returned.
5. Offline is not a problem. In basements, remote areas or outside the city, where communication is lost, the courier continues to work. The data will be gone when the network comes up.
