Hotel Operations Software
ActiveMap helps hotels manage housekeeping, maintenance, inspections, guest requests, photo reports, and task execution for distributed service teams.
ActiveMap brings service requests, recurring maintenance, employee scheduling, and proof of work into one field service management workflow. Dispatchers assign daily tasks and routes; mobile employees complete digital checklists and attach before-and-after photos; managers monitor GPS-confirmed visits, deadlines, and SLA performance in real time.
Key opportunities for the industry:
Instant dispatch "Guest - Reception - Technician". When a guest reports a problem (via an in-room QR code or a call), the ticket is automatically sent to the nearest available staff.
Automation of room acceptance checklists. Before a VIP guest checks in or after cleaning, the manager goes through the room with an electronic checklist. Without photo confirmation of all points (clean glasses, availability of slippers, serviceability of the remote control), the room does not go into the “Ready for occupancy” status.
Inventory and minibar managementAnd. Maids record the consumption of drinks or hygiene kits in the application. The data is immediately sent to the warehouse for replenishment and to the reception for inclusion in the invoice.
Unified knowledge base for equipment. The hotel has hundreds of types of equipment (from coffee machines to fire extinguishing systems). The technician sees the repair instructions for a specific model directly on the phone by reading the QR code on the device.
Transparent control of outsourcing (Cleaning/Laundry). If you outsource your laundry or cleaning to an outside company, FSM records the exact volumes and times. No more disputes over work completion certificates.
Improve Hotel Business Efficiency with ActiveMap
1. Automation of routine checks (RPC). Set up schedules to check fire suppression systems, clean pools, or replace filters. The system itself assigns the task and controls the deadline. Reducing the risk of accidents that can lead to the evacuation of guests and huge losses.
2. Optimizing the work of maids through checklists. When cleaning a room, the maid follows a strict digital checklist in the ActiveMap application. Checking each item (presence of a minibar, cleanliness of corners) is confirmed by clicking. A uniform standard of cleanliness throughout the entire hotel, regardless of the experience of a particular employee.
3. Transparent control of “hidden” areas. Using ActiveMap, it is easy to control walk-throughs of technical floors, laundries and kitchens, where guests do not go, but where problems arise (odors, noises, leaks). Full control over the “behind the scenes” of the hotel, which directly affects the comfort of guests.
4. Personnel productivity analytics. The system accumulates data: which technicians close tasks faster, which ones have more “re-opened” requests due to poor quality. Objective basis for KPIs and bonuses. Identification of “weak links” that slow down the service.
5. Accounting for materials and inventory. Light bulbs, lock cartridges or cleaning products are written off when the application is closed. Current stock balances and prevention of petty theft of consumables.
