Effective business center management
Unleash the full potential of your business center with ActiveMap - a mobile application designed for simplicity and efficiency. ActiveMap simplifies task assignment, helps field staff easily navigate their responsibilities, and provides real-time analytics to improve your business center's productivity.
Key opportunities for the industry:
Automation of the “last mile” of communication: Instant transfer of an application from the tenant (via a QR code or application) directly to the contractor, bypassing the chain of calls to the dispatcher.
Transparent working time recording: Accurate recording of the start and end times of work for each application, which allows you to analyze the actual workload of technicians.
Management of PPR (Preventive Maintenance) schedules: Automatic control of maintenance of elevators, ventilation and fire extinguishing systems, eliminating the human factor of “forgetfulness”.
SLA (Service Level Agreement) control: Automatic monitoring of compliance with response deadlines. If the technician does not arrive on time, the system instantly escalates the problem to management.
Photo and video recording “Before/After”: Strict quality control of work performed, excluding fictitious repair reports.
Electronic checklists: Ensures that the technician checked all 15 safety points when inspecting the electrical room and did not just look into the room.
Improving the efficiency of business center services with ActiveMap
1. Transition from reactive repair to PPR (planned maintenance). ActiveMap automates routine maintenance schedules. Scheduled ventilation maintenance is 5–7 times cheaper than emergency repairs during the peak of the heat, when tenants threaten to move out due to non-functioning air conditioners.
2. Elimination of “paper” services and additions. Using the ActiveMap mobile application, the technician records the completion of the task (checklist, before/after photos, geolocation). It is no longer possible to “check” the fire detector while sitting in the utility room - the system requires the presence of the object.
3. Extending the life cycle of engineering systems. Systematic elimination of minor defects (undermining tap, bearing noise) identified during inspections postpones the time for major repairs of utility networks by 3–5 years.
4. Reducing costs for inventory items (consumables). The write-off of each light bulb, filter or liter of freon is tied to a specific application and object. This eliminates the “leakage” of materials to the outside and allows you to more accurately plan purchases.
5. Objective control of contractors (Outsourcing Management). If a cleaning or elevator company is outsourced, FSM provides transparent data for payment: how many applications are closed, within what time frame (SLA) and with what ratings from tenants.
